Privacy Policy

BrandSphere AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our beginner-friendly social media management platform designed for content creators.

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and email address
• Account credentials and profile information
• Payment and billing information
• Communication preferences
• Support requests and correspondence
• Affiliate application information (if applicable)
• Stripe Connect account details for affiliate payouts

Social Media Data

When you connect your social media accounts, we may collect:

• Profile information from connected platforms
• Content and posts you create or schedule
• Engagement metrics and analytics data to help you grow
• Follower and audience insights to improve your content strategy

Usage Information

We automatically collect information about how you use our Service:

• Device information and browser type
• IP address and location data
• Usage patterns and feature interactions to improve your experience
• Performance and error logs to help us fix issues
• Affiliate referral tracking and conversion data
• Commission and payout information

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process transactions and manage subscriptions
• Generate AI-powered content and recommendations
• Provide customer support and respond to inquiries
• Send important updates and notifications
• Analyze usage patterns to improve our Service
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Process affiliate applications and manage affiliate relationships
• Calculate and process affiliate commissions and payouts
• Track affiliate referrals and conversions

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, including:

• Payment processors (Stripe) for subscription payments and affiliate payouts
• Cloud hosting providers
• Analytics and monitoring services
• Customer support tools
• Email service providers for affiliate communications

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

5. Data Retention

We retain your personal information only as long as necessary to provide our Service and fulfill the purposes outlined in this policy:

• Account information: Until you delete your account
• Usage data: Up to 2 years for analytics purposes
• Payment information: As required by financial regulations
• Support communications: Up to 3 years
• Affiliate data: Up to 7 years for tax and compliance purposes
• Commission and payout records: As required by financial regulations

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: brandsphereai@gmail.com